RY is based in Queensland and they actually have a salon in Burleigh Heads, if anyone is interested. They offer free shipping on all purchases over $99 (or flat rate of $6.95 for orders below $99) as well as two free samples with every order. RY does offer international shipping as well as in-store pickup if you're from Queensland. If you are unhappy with your purchase you have the option to return your product within 120 days :)
If you ever find a product at a cheaper price on a competitor's website they will price match it (see Terms and Conditions). There is also a Loyalty Program where for every $1 you spend you will receive 2 points and 200 points can be redeemed for $1. Essentially for every $100 you spend you can redeem $1 later, which isn't all that rewarding in my opinion.
So what about my order?